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Terms & Conditions

Our Terms of Sale

Please read these Terms of Sale (“Agreement”, “Terms and Conditions”) carefully before making a purchase through http://www.thehardwarecompany.co.nz (“the Site”, “Website”) operated by The hardware company Limited trading as The Hardware Company (“us”, “we”, or “our”).

By accessing or using the Site in any manner, you agree to be bound by these Terms and Conditions.


All prices quoted on our website are in New Zealand dollars (NZD). If you make a purchase using a credit card your account will

be charged in NZD. If you are paying from overseas please check with your card issuer as additional charges may be applied.


We aim to dispatch orders within 1-­3 business days from the date you place your order and 1-4 business days for delivery.

– New Zealand

We offer free shipping within New Zealand for orders over NZD$100. Please note this offer does not apply to delivery to rural


For orders under NZD$100 shipping costs are charged according to areas specified below:

● Auckland $5

● North Island excluding Auckland $8

● South Island $15

Please note, rural area cost an additional charge of $5.00

Delivery will normally take 1­-4 business days following dispatch. Please note rural areas may take longer to deliver.

– Overseas

We do not currently offer delivery outside New Zealand.


Occasionally we will offer the opportunity to purchase our products prior to them arriving at The Hardware Company. Payment for pre­orders

is taken at the time of ordering – where multiple items are purchased in one order (including items in­stock and pre­order) we

may at our sole discretion:

(a) Wait until all items have arrived at Baby Lucas before dispatching the order; or

(b) Dispatch items in stock immediately and only one delivery fee (if applicable) will be charged.

The expected dispatch date will be displayed on our site for any product available on pre­order, we endeavour to make this

date as accurate as possible but do rely on the efficiency of third­parties (such as NZ customs). If you do place a pre­order we

will keep you updated of any changes in the expected dispatch date, in the event that delivery is delayed you are entitled to

cancel and receive a full refund.

Returns Policy

Damaged/Faulty products

We ensure our products are of the highest quality however in the rare situation where you receive a damaged or faulty item

please contact us immediately via email sales@thehardwarecompany.co.nz. We will provide a full refund, store credit or an exchange (if we

have a replacement in stock) once we have received the returned item. Please note products must be returned to us within 7

days of the purchase and must be returned in the same condition as received with all labels etc. returned with the item.

Exchange Policy

We endeavour to make sure detailed descriptions are displayed on our website. If you have a question about finishes then please

feel free to contact us for assistance at sales@thehardwarecompany.co.nz before placing your order.

If for some reason you are not completely satisfied about our products, we are happy to provide a full refund, store credit for the

original purchase price of the item (not including shipping costs) or an exchange. Items must be returned to us within 7 days of

the original purchase and must be in a resalable condition with original packaging and all original labels/hangtag intact. The

cost of shipping the returned item is the responsibility of the buyer.

Email subscriptions

By purchasing from The Hardware Company you agree to be automatically added to our (e­mail) mailing­list. You can unsubscribe at any

point using the link in our newsletter or mailing­list e­mails – you can also unsubscribe by e­mailing us at sales@thehardwarecompany.co.nz

with “unsubscribe” as the subject header.

Provision of Information

When you use the Website to purchase any products you will be required to provide certain information. You agree and warrant


● (a) You will not use any false identities or personas and must provide us with your full legal name and current details;

● (b) All information provided by you will be true and correct in all respects at the time it is given;

● (c) You are responsible for ensuring that all information which is necessary to process any uncompleted sale

transaction is kept up to date at all times, and will provide details of any changes to The Hardware Company .

Privacy Policy

Baby Lucas respects your privacy. Please refer to our Privacy Policy on this Site for information on how we treat any

information that we gain about you online.

Intellectual Property

The Site and its original content, features and functionality are owned by Baby Lucas Limited and are protected by international

copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws (whether registered or


Links To Other Sites

The Site may contain links to third­party sites (“Third Party Websites”) that are not owned or controlled by The Hardware Company Limited.

The Hardware Company Limited has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any

third party sites or services. We strongly advise you to read the terms and conditions and privacy policy of any third­party site

that you visit.

Governing Law

This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in

accordance with the laws of New Zealand, without giving effect to any principles of conflicts of law.

Site Accessibility and System Integrity

● (a) We will use all reasonable efforts to ensure the general availability of the Website and to prevent the corruption or

loss of data held by us and the transmission of viruses. However, we take no responsibility for and have no liability for

any unavailability of the Website, corruption or loss of data or transmission of viruses or losses relating to these

events. In particular, we take no responsibility or liability for any events which are outside our reasonable control

including communications and hardware failures relating to the Website.

● (b) The Website is controlled and operated from within New Zealand and we make no representation or warranty that

the Website or its content are appropriate, available or lawful for use in other countries. If you access the Website

from outside New Zealand, you are responsible for ensuring your own compliance with local laws.

Termination of access to the Site

We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all

information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive

termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Changes to these Terms & Conditions

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on

the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.

Please review these Terms & Conditions periodically for changes. If you do not agree to any of these Terms & Conditions or

any changes thereto, please do not use, access or continue to access the Site or discontinue any use of the Site immediately.

Contact Us

If you have any questions about these Terms & Conditions, please contact us at www.thehardwarecompany.co.nz.